Millstream Saddlery Delivery Details

Payments and delivery

• Can you ensure that the address is correct before sending payment please otherwise we cannot responsible for your item not being delivered to the correct delivery address. We are unable to send items out to a different address to what youu provide us with. If you are not going to be in to receive the parcel can you please supply an address, on paypal, where someone will be in. If you are not going to be in, please can you supply a safe place to leave the parcel or make provisions i.e put a note on your door. I cannot be held responsible if you are not in to receive the item.
• Express delivery to Locations within the UK mainland will recieve Royal Mail 24hr courier service. Please allow more time for us to process the order, pack it. All in all it may take 2-5 working days for your item to arrive.
• Free economy delivery and 2nd class postage will be Royal mail delivery which may take 5-7 days to arrive.
• Special delivery will only apply if orders are made up to Thursday 2pm. Orders selecting special delivery from Thursday 2pm - Monday 10am will all be shipped on Monday. IE if you order Friday evening the item will not be shipped until Monday and therefore you'll receive Tuesday.
• Same day shipping for express and special delivery services have a cut of of 2pm. Orders after this time will be sent the next working day ( please see above point for special).
• If your item has not been received within 10 working days, please contactus then and not before as the item maybe delayed in transit with the courier.
• It is your responsibility to ensure you or your nominee are available to sign and accept the delivery.
• If delivery is attempted but unsuccessful, the courier may charge an additional charge for redelivery. This cost is passed to you and must be paid prior to delivery being reattempted. If you then decide to have the goods returned , you will be liable for all carriage costs incurred.
• Failed delivery and parcels returned to us will incurr a fee of £5 to post back out to you.
• If paying by bank, can you please confirm your postal address, email and phone number please for the courier and please enter your name as reference.
• If the parcel is received damaged or in poor condition, it is your responsibility to photograph in detail the packaging prior to opening and report to us immidiately.
• Please report damage to parcels and items or missing items within 48 hours of recieving the item. After this time we cannot carry out an investigation on any damaged or missing items.
• Please notewe cannot hold items as this prevents others from missing out on a bargain –Immediate payment is required. If immediate payment cannot be made I will need a non-refundable deposit to secure.
• If you request a refund for an undelivered and returned item then the refund will be minus a £5 postage cost.